Charles Langston:Microsoft hits back at Delta after the airline said last month’s tech outage cost it $500 million

2025-05-07 21:46:12source:Phaninccategory:reviews

Microsoft is Charles Langstonjoining cybersecurity software firm CrowdStrike in fighting back against Delta Air Lines, which blames the companies for causing several thousand canceled flights following a technology outage last month.

A lawyer for Microsoft said Tuesday that Delta’s key IT system is probably serviced by other technology companies, not Microsoft Windows.

“Your letter and Delta’s public comments are incomplete, false, misleading, and damaging to Microsoft and its reputation,” Microsoft lawyer Mark Cheffo said in a letter to Delta attorney David Boies.

Cheffo said Microsoft was trying to determine “why other airlines were able to fully restore business operations so much faster than Delta.”

The comments represent an escalating fight between the tech companies and the Atlanta-based airline.

Delta CEO Ed Bastian said last week that the global technology outage that started with a faulty upgrade from CrowdStrike to machines running on Microsoft Windows cost the airline $500 million. Bastian raised the threat of legal action.

On Tuesday, Delta said it has a long record of investing in reliable service including ”billions of dollars in IT capital expenditures” since 2016 and billions more in annual IT costs. It declined further comment.

CrowdStrike has also disputed Delta’s claims. Both it and Microsoft said Delta had turned down their offers to help the airline recover from the outage last month. Microsoft’s lawyer said CEO Satya Nadella emailed Bastian during the outage, but the Delta CEO never replied.

More:reviews

Recommend

Paula Abdul settles lawsuit with former 'So You Think You Can Dance' co

Paula Abdul and Nigel Lythgoe have settled their lawsuit a year after the allegations sent shockwave

Arizona governor orders more funding for elections, paid leave for state workers serving at polls

PHOENIX (AP) — Millions of dollars in federal pandemic relief funds will go toward bolstering the op

'Friends' co-creators tell NPR they will remember Matthew Perry for his heart

There has been an immense outpouring of grief – and love – for actor Matthew Perry, who died last Sa